E-Gate Malaysia (Ultimate Guide)
Want to beat the long queues at the immigration counters from Singapore to JB?
Enter E-Gate Malaysia, a Malaysian electronic gate system to clear customs faster!
The E-gates are located at the checkpoints on the Causeway and Second Link.
Singaporeans now have the option to use these lanes when traveling between borders.
In this post, we will compile all the information you need to use the E-gates seamlessly.
1. Who Can Use Malaysia E-Gate?
2. How To Apply & Sign Up For Malaysia E-Gate (Step By Step)
3. When You Need To Apply E-gate Before Your Trip To JB, Malaysia
4. Which Checkpoint You Can Use E-Gate
5. How To Use Malaysia E-Gate At Custom Hall
6. Things To Note For First-Time User
7. FAQs
1. Who Can Use Malaysia E-Gate?
Known as the MACS 2.0 system, the following individuals are eligible:
- Singapore citizens
- Malaysian PR
- Malaysia Automated Clearance System (MACS) pass holder
E-gates are especially useful for seasoned business and social travelers crossing the Singapore-Johor border.
Note:
- For first-timer users, you are required to register for the automatic e-gate system
- Registered users must have a minimum height of 120 cm
- Passport must have at least 3 months validity period from date of travel
2. How To Apply & Sign Up For Malaysia E-Gate (Step By Step)
Step 1: Fill up the Malaysian Digital Arrival Card (MDAC) within 3 days of your Malaysia trip
- Although Singaporeans are exempted from this requirement as of January 1 2024, it is best to fill it up to avoid disruptions during the process
Read Also: Malaysia Digital Arrival Card (MDAC)
Step 2: Submit the MDAC form and ensure you have received the email acknowledgement
- The form will include your personal details as well as a pin number (very important! The immigration officer will ask for this to search for your information)
- You can check on your visitor pass here: https://imigresen-online.imi.gov.my/mdac/register?viewVisitPass
Step 3: Go to the manual immigration counter to verify your passport
- The counters allocated for E-gate registration are at dedicated MDAC registration counters which is situated at the JB land immigration custom lanes
- E-gate registration is only available at MDAC registration counters from 8:00am – 7:00pm from Monday to Thursday.
Step 4: Obtain a verification stamp on the passport
- For your first-visit, go through the entry and exit point through the manual counter to ensure the systems tally.
- You can then use the e-gate for your next visit!
Read Also: Bus From Singapore To JB
3. When You Need To Apply E-gate Before Your Trip To JB, Malaysia
Submit the MDAC form at least 3 days before your trip. You will need to apply for E-gate on the first day of your JB trip at the MDAC registration counter.
4. Which Checkpoint You Can Use E-Gate
The E-gates are available at the JB checkpoints:
- JB CIQ (building name for JB Checkpoint is Bangunan Sultan Iskandar)
- JB Second Link CIQ (building name for JB Second Link Checkpoint is Sultan Abu Bakar)
Read Also: Tuas Checkpoint Vs Woodlands Checkpoint
5. How To Use Malaysia E-Gate At Custom Hall
- Find the E-gate lane at the customs hall. (it should have a signboard that says “Pintu Automatik” or Autogate and another signboard for Singapura)
- Open your passport to your identity page to scan on the machine.
- Once you enter pass the first gate, face the camera for a facial recognition scan.
- Once the green light appears, the gate will open and you are cleared to exit!
6. Things To Note For First-Time User
- You will be enrolling your fingerprints during your passport verification at the manual counter
- Registering for MACS 2.0/E-gate is free of charge
You can check your E-gate eligibility status here: https://imigresen-online.imi.gov.my/mdac/egate- If you renew your passport, you may not be able to enter e-gate anymore and will need to re-do the registration
You can check your E-gate eligibility status here: Read Also: Travelling Singapore To/From Malaysia With QR Code
7. FAQs:
1. How to enter JB using E-Gates for Singaporeans?
First-time users
- Fill up the MDAC form within 3 days of your trip
- Go to manual counter for passport verification
- Exit through the manual counter
Subsequent Visits
- Fill up the MDAC form within 3 days of your vacation
- Proceed to the e-gate lanes located on the left
- Scan your passport
- Exit once the lanes have opened
2. Does the Woodlands Train Checkpoint have an E-gate?
Although the Woodlands Train Checkpoint have E-gates, they do not use the same system as MACS 2.0. You will need to go through the manual counters.
3. Is there any height restriction for using E-Gate Malaysia?
Yes, there is a height restriction for individuals below 120 cm. Children below this height have to be accompanied by their parents and use the manual counter.
4. What should first-time users of E-Gate Malaysia need to know?
For first-timers, they will need a verification stamp from the immigration officer at the manual counter. This is required for the one-time registration process and future E-gate usage. It is also proof that the immigration officer has registered your passport in the system!
5. Can Singaporeans use E-gate without submitting the MDAC?
Even though starting 1st January 2024, Singaporeans are exempted from MDAC, it is not the case for E-gate. Hence, it is best to fill up the MDAC form within 3 days before your trip so that there are no issues using the E-Gate.
